Banking and Financial Services

Banking and Financial Services

As market conditions and customer preferences continue to evolve, financial institutions must transform to simplify processes and engagement, while preventing business disruption.

Traditional banking habits are being challenged, and we are witnessing a dramatic shift toward digital banking, fueled by societal changes. To survive -- and thrive -- in an increasingly digital world, financial institutions must adopt new business models, including activating digital channels, making products and services more intuitive, and finding the right balance between technology and human engagement.

Teleperformance helps financial institutions accelerate digital transformation, increasing the value of customer touchpoints and adapting to new customer expectations.

Page MID - The T.A.P.™ Advantage

Leverage intelligent automation, data-driven insights, and process excellence to improve scalability, agility, and security in all aspects of the industry:

  • Consumer and Commercial Banking

Enhance customer engagement and maintain revenue across Core Banking Services (Servicing), Merchant Servicing, Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Fraud/Risk (Cards and Payments), Accounts Receivable/Collections, and Digital Transformation.

  • Credit and Lending

Deliver end-to-end Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Remediation Servicing, Collections, Credit Decisioning, and Fraud Detection and Processing.

  • Payments

Effectively meet the end-to-end needs of payments stakeholders with proven methods and capabilities surrounding Retail Payments, Digital Payments, Payments Infrastructure, and Transactional Banking.

  • Finance and Risk Mitigation

Boost profitability while improving operations and regulatory compliance in the areas of Finance and Accounting, Sourcing and Procurement, Regulatory and Compliance, Financial Risk Management, Cyber Risk and Resilience, and Finance and Risk Analytics.

We offer a portfolio of solutions across the Banking and Financial Services spectrum:

Item 1

CX Management

We stay on top of customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty, and advocacy.
Item 1 (1)

Digital Transformation

We harness digital technologies to create better customer experiences and increase process efficiencies.
Item 1 (2)

Collections

We optimize the collections operation through innovative applications, fueled by comprehensive data and supported by an omnichannel strategy.

Clients Are Seeing Real Results

Financial institutions have partnered with Teleperformance to transform their business service models, reduce compliance risk, decrease costs, and improve customer experience.

Because Santander Bank and their Teleperformance teams share mutual trust and prioritize operational excellence, they were able to act quickly when the global crisis hit in 2020. Rapidly implementing a work-at-home model, they benefited from offering greater work-life balance to employees, expanding their talent pool, and accelerating hiring when they needed to add capacity.

Watch the videos
Page BOTTOM - Client Results (1)

Clients Are Seeing Real Results

Financial institutions have partnered with Teleperformance to transform their business service models, reduce compliance risk, decrease costs, and improve customer experience.

Because Santander Bank and their Teleperformance teams share mutual trust and prioritize operational excellence, they were able to act quickly when the global crisis hit in 2020. Rapidly implementing a work-at-home model, they benefited from offering greater work-life balance to employees, expanding their talent pool, and accelerating hiring when they needed to add capacity.

See how others are driving operational excellence

60
reduction in fraud losses for a British multinational financial services conglomerate
93
more accurate fraud detection for a US-based financial services client
10
reduction in complaints for a leading credit bureau in the US
50
reduction in repeat calls for the largest banking and financial services company in India
60
reduction in time to decision for mortgage lending process for a leading UK multinational investment bank and financial services company

The Teleperformance Value:

  • Transformation/innovation

  • Customized customer experiences

  • Robust process compliance
    • Remote security monitoring

  • Best-in-class digital transformation and engagement
    • Automation
    • Cloud Campus

  • Analytics and trends
Page BOTTOM - Client Results (1) (1)

The Teleperformance Value:

  • Transformation/innovation

  • Customized customer experiences

  • Robust process compliance
    • Remote security monitoring

  • Best-in-class digital transformation and engagement
    • Automation
    • Cloud Campus

  • Analytics and trends
  • Over 45,000 banking professionals
  • Comprehensive, global operations spanning more than 80 countries
  • Clientele already includes 50% of the Forbes Top 100 brands

Be an industry game-changer. Address capacity challenges and digital readiness in today’s rapidly evolving financial services market.

Contact us

Be an industry game-changer. Address capacity challenges and digital readiness in today’s rapidly evolving financial services market.

Contact us
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